How do you confirm what we have ordered?

Once we receive your order and payment through Paypal, we will forward a receipt of payment which clearly outlines your order request.  Should you find any discrepancy we ask you to contact us immediately prior to production of your order. If we have any problems interpreting your order, we will contact you prior to the manufacture of your garment/s to confirm your design requests.

I made a mistake whilst placing my order. Can I revise or cancel my order?

Once your payment has been processed we are unable to cancel  your order. As noted above, we will send you a receipt of payment that will confirm your design request. We ask that you check your order details, (in particular the fabric and trimming codes) carefully before you commit to confirming your order in the shopping cart.  If you know you have made an error when you have entered your codes, please contact us immediately at mail@thezippertree.com.au so we can modify your order details immediately.  If you do not do this immediately we can not revise your order, as production will begin on your garment within 12 hours of receipt.

Can I place my order via phone OR email?

Yes you can.  If you find the online ordering system daunting, please contact via email OR phone.  We can process your credit card over the phone or pass on our bank details.

What are your shipping options & charges?

Please refer to the Delivery section under the Customer Service section of the website.

Can I ship to an address other than my own?

Yes of course you can. To do this you can add another address in the Paypal checkout screen. It is likely if you purchase a gift for a friend or family member you may want to take advantage of our free gift wrapping service.  To let us know if you would like you order gift wrapped simply add a note in the 'comment to supplier' tab at the Paypal checkout.  

What if my order is lost in transit?

The Zipper Tree takes no responsibility for items that are lost through the postal transport system via Parcel Post. All efforts will be made to ensure that the garments are packaged securely and arrive to you in the best possible condition. We offer our customers Registered Post as an option so that in the unlikely event that your parcel does go missing it can be tracked with Australia Post.  We strongly recommend that for the additional cost of $2.80 on top of the standard Parcel Post fee of $6.00 that you select Registered Post to avoid any disappointment should the unlikely event occur where your parcel does go missing in transit.

How do I contact The Zipper Tree?